Lk21's Privacy Policy & Data Protection

01 What data we collect

The first thing lk21's privacy policy does is be upfront about what data we collect and how we collect it. We gather two types of information — data you provide directly, and data collected automatically.

Information provided directly

When you create an account, make a deposit, or contact support on lk21, we collect the following information:

• Full Name & Date of Birth
• Email address & mobile number
• Current & Permanent Address
• National ID (NID) or Passport Number (for KYC verification)
• Payment Method Details (Mobile Banking/Nagad/Rocket Number)
• Support chat message history

Automatically collected information

While you use lk21, our systems automatically record certain technical information:

• IP address & device type
• Browser & Operating System Information
• Login Time & Session Duration
• Game History & Betting Records
• Navigation patterns on the site (which pages you visited and for how long)

02 How we use your data

Lk21 collects your information for one purpose only — to provide you with the best possible service. Under our privacy policy, your data is used for the following:

If you no longer wish to receive promotional emails or SMS, you can opt out at any time through your account settings. Please note that essential service communications — such as security alerts and transaction confirmations — cannot be disabled, as they are sent for your own protection.

03 Information Sharing & Disclosure

Lk21's privacy policy is clear on this — your personal data is never sold to third parties. However, in certain circumstances, information may be shared with our trusted partners:

• Payment Processors: Necessary information is shared with payment gateways such as Mobile Banking, Nagad, and others to process transactions.
• KYC provider: Documents may be shared with a licensed KYC service provider for identity verification purposes.
• Law enforcement agencies: Disclosure of information may be required under a court order or valid legal process.
• Audit & regulatory bodies: Certain information may need to be provided to regulatory authorities as evidence of license compliance.

04 Cookie Policy

Lk21 uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser. We use three types of cookies:

Essential cookies

The platform cannot function properly without these cookies. They are used to maintain login sessions, security tokens, and user preferences. There is no option to disable them as they are core to the service.

Functional Cookies

These cookies remember your language preference, game settings, and dashboard layout. You can disable them, but you will need to reconfigure your settings each time you log in.

Analytics Cookies

Anonymized user behavior is analyzed to help us understand how to improve the platform. These cookies contain no personally identifiable information. You can disable them if you prefer.

05 Data Security Measures

Lk21 follows the highest industry standards to protect your data. Our security infrastructure is regularly audited by independent third-party security experts.

• Encryption: All stored data is secured with AES-256 encryption.
• SSL/TLS: HTTPS connections are mandatory across all pages of the site.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
• Access controls: Only authorized personnel can access your data, and all access is logged.
• Regular Backups: Secure data backups are performed regularly and stored on separate servers.
• Penetration Testing: Security vulnerability assessments are conducted at least twice a year.

In the event of a security breach, we will notify affected users within 72 hours and take all necessary steps to address the situation.

06 Your rights

Under lk21's privacy policy, you have the following rights regarding your personal data:

• Right to Know: You can request to know what data we currently hold about you.
• Right to Rectification: You may request that inaccurate or outdated information be updated.
• Right to Erasure: You may request the deletion of your information under certain conditions.
• Right to Restrict Processing: You may request that the use of your information be restricted in certain circumstances.
• Right to Portability: You may request a copy of your data in a machine-readable format.
• Right to object: You may object to the use of your information for marketing purposes.

07 Child Protection

Lk21's services are strictly for users aged 18 and above. Our privacy policy ensures we do not knowingly collect personal data from minors.

If we become aware that a minor has created an account, we will immediately close that account and delete all associated data. If you believe a minor is using our platform, please notify our support team.

08 Third-Party Links & Services

Lk21's platform integrates certain third-party services, such as payment gateways. These services have their own privacy policies, which are outside our control.

We only use trusted and verified third-party services on our platform. For your protection, we recommend reviewing their privacy policies as well.

09 Data Retention Period

We do not retain your data indefinitely. Under lk21's privacy policy, retention periods are defined as follows:

• Account information: For the duration of the account and 5 years after closure (as required by law).
• Transaction Records: Up to 7 years (as required by financial regulations).
• KYC documents: Up to 5 years after verification.
• Support Chat: Deleted 2 years after last contact.
• Cookies & Session Data: After the session ends, or a maximum of 30 days.

After the designated retention period, data is securely deleted or anonymized.

10 Policy Updates

Lk21 may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, a notification will be sent to your registered email address.

Continued use of the platform after this policy is updated will be taken as acceptance of the revised terms. We recommend checking this page regularly.